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offline ADR in Australia
This page considers offline industry and government ADR
schemes in Australia.
It covers -
Pointers
to Australian courts are found here.
The size (number of personnel, number of resolved disputes,
economic value of the arbitration) of the ADR sector in
Australia is uncertain. The National Alternative Dispute
Resolution Advisory Council (NADRAC)
notes a 1999 survey of Australian small business suggesting
that almost half of the respondents had experienced a
serious dispute in the preceding two years, of which two-thirds
affected profits and 4% put the operator out of business.
The Telecommunications Industry Ombudsman receives over
70,000 complaints per year. The Banking Industry Ombudsman
receives around 7,000 complaints.
workers compensation conciliation schemes
New South Wales Workers Compensation Resolution Service
Northern Territory Rehabilitation and Compensation Unit
South Australian Workers Compensation Tribunal
Victorian Workcover Conciliation Service
Western Australia Conciliation & Review Directorate
(Workcover)
industry consumer schemes
Telecommunications Industry Ombudsman (TIO), discussed
in more detail here
Australian Banking Industry Ombudsman
Credit Union Dispute Resolution Centre
Financial Industry Complaints Scheme
Private Health Insurance Ombudsman
Insurance Brokers Dispute Facility
General Insurance Enquiries and Complaints Scheme
Mortgage Industry Association Ombudsman Scheme (MIOS),
managed by the Australian Commercial Disputes Resolution
Centre
National Furnishing Industry Association of Australia
NSW Electricity & Water Ombudsman
SA Electricity Industry Ombudsman
Victoria Energy & Water Ombudsman
government ombudsmen
Commonwealth Ombudsman
ACT Ombudsman
New South Wales Ombudsman
Northern Territory Ombudsman
South Australia Ombudsman
Ombudsman Victoria
Western Australia Ombudsman
health care complaints schemes
Health sector ADR bodies include -
ACT
Community & Health Services Complaints Commissioner
New South Wales Health Care Complaints Commission and
Health Conciliation Registry
Northern Territory Health & Community Services Complaints
Commission
Queensland Health Rights Commission
Tasmania Health Complaints Commissioner
Victoria Health Services Commissioner
Western Australia Office of Health Review
commercial
Commercial ADR services include -
Australian
Commercial Disputes Centre (ACDC)
Australian Alternative Dispute Resolution Centre (AADRC)
Australian Centre for International Commercial Arbitration
(ACICA)
World
Intellectual Property Organisation (WIPO)
Leading
Edge Alternative Dispute Resolvers (LEADR)
Chartered
Institute of Arbitrators Australian Branch (CIArb)
ADR
regarding dot-au domain names is discussed
in detail in the auDA profile on this site.
community
Most states/territories have community dispute resolution
services. These include -
Australian Capital Territory Conflict Resolution Service
New South Wales Community Justice Centres
Queensland Dispute Resolution Centres
Southern Community Justice Centre (South Australia)
Norwood Community Legal Service (South Australia)
Bowden Brompton Community Legal Service - Western Mediation
Service (South Australia)
Tasmania Positive Solutions (PS)
Victoria Department of Justice Alternative Dispute Resolution
Services (Dispute Settlement Centres Victoria)
Bunbury Community Mediation Service (Western Australia)
Albany Community Legal Centre (Western Australia)
Aboriginal ADR Service
ADR associations
Australian ADR associations include -
Institute
of Arbitrators and Mediators Australia (IAMA)
Australian Dispute Resolution Association (ADRA)
Alternative Dispute Resolution Association Queensland
(ADRAQ)
Victoria Association for Dispute Resolution (VADR)
South Australia Dispute Resolution Association (SADRA)
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