Business to Consumer (B2C) ADR

This page looks at online ADR proposals relating to B2C activity. More detailed interpretive information will be available shortly.

    Hague

Preliminary Draft Convention on Jurisdiction and Foreign Judgments in Civil and Commercial Matters (here) - Hague Conference on Private International Law

    OECD

Guidelines for Consumer Protection in the Context of Electronic Commerce - Organisation for Economic Cooperation & Development (OECD)

    European Commission

European Commission E-Commerce Directive - European Commission

Recommendation on the Principles Applicable to the Bodies Responsible for the Out-of-Court Settlement of Consumer Disputes (98/257/CE) - European Commission

Working Document on the Creation of a European Extra-Judicial Network (EEJ-NET) (PDF) - European Commission

18 December 2000 Statement by the United States and the European Union on Building Consumer Confidence in e-Commerce and the Role of Alternative Dispute Resolution

    US

Consumer Protection in the Global Electronic Marketplace
report - US Federal Trade Commission (FTC)

Electronic Commerce Guide to International Selling - Federal Trade Commission

White Paper Protecting Consumers in Cross-Border Transactions: A Comprehensive Model for Alternative Dispute Resolution - BBBOnline (Council of Better Business Bureaus)

Code of Online Business Practices to Guide Ethical Business to Consumer conduct - Better Business Bureau Online

Code of Conduct on e-Commerce & Interactive Marketing (PDF) from the Federation of European Direct Marketing Association (FEDMA)

ADR Workgroup and - Global Business Dialogue on E-Commerce

2000 Legal Obstacles to ADR in European Business-to-Consumer Electronic Commerce paper - Global Business Dialogue on E-Commerce

Guidelines for Merchant-to-Consumer Transactions and Commentary - Electronic Commerce & Consumer Protection Group (Microsoft, AT&T, Dell, IBM, Network Solutions, AOL Time Warner, VISA USA)

Alternative Dispute Resolution in the Context of Electronic Commerce (DOC-ECOM-12-00) - Trans Atlantic Consumer Dialogue

    National principles and codes

Best Practice Model for E-Commerce (here) - Australian Federal Treasury Department

2001 discussion paper (PDF) on the use of dispute resolution in B2C e-commerce - Australian Federal Treasury Department

Principles of Consumer Protection for Electronic Commerce and Supporting Documentation - Industry Canada

Your Internet Business: Earning Consumer Trust brief - Industry Canada

Report on consumer protection in e-commerce and New Zealand Model Code - NZ Consumer Affairs Ministry

A Framework for ADR Standards - Australian National Alternative Dispute Resolution Advisory Council (NADRAC)

     workshops

Workshop on Building Trust in the Online Environment: Business-to-Consumer Dispute Resolution - OECD, International Chamber of Commerce (ICC) and Hague Conference on Private International Law (HCPIL)

Report of the Joint Workshop on Alternative Dispute Resolution for Online Consumer Transactions - US Department of Commerce and Federal Trade Commission

July 2000 Report of the E-Commerce Steering Group - Organisation of Asia Pacific Economic Cooperation (APEC)

Report (PDF) of the 21 March 2000 Out-of-Court Dispute Settlement Systems for E-Commerce Workshop, Brussels - European Commission

     surveys and primers

Disputes in Cyberspace: Online dispute resolution for consumers in cross-border disputes - an international survey report - Consumers International

Out-of-Court Settlement of Disputes Concerning E-Commerce Consumer Transactions: An Inventory of Current Approaches 2000 (txt) - International Chamber of Commerce

Online Alternative Dispute Resolution: An Issues Primer - University of Washington School of Law

    academic studies and conference papers

Christopher Kuner's 2000 paper on Legal Obstacles to ADR in European Business-to-Consumer Electronic Commerce

Philippa Lawson's 2000 paper on Online ADR Services for Cross-border B2C Disputes

Henry Perritt's 1999 paper Dispute resolution in Cyberspace: Demand for new forms of ADR

Ethan Katsh, Janet Rifkin & Alan Gaitenby's 2000 paper on E-commerce, E-disputes, and E-Dispute Resolution: In the Shadow of 'eBay Law'

Dan DeStephen & John Helie's paper Online Dispute Resolution: Implications for the ADR Profession

Nora Femenia's paper ODR and the Global Management of Customers' Complaints: How could ODR Techniques Be Responsive to Different Social and Cultural Environments?

Esther van den Heuvel's 2000 paper (PDF) Online Dispute Resolution as a Solution to Cross-Border E-Disputes: An Introduction to ODR

Casey Lide's paper ADR & Cyberspace: The Role of Alternative Dispute Resolution in Online Commerce, Intellectual Property and Defamation - (abstract)

   next page  (B2B)